State Farm® Insurance Agent Rock Nelson

"So many issues with my account. No one ever returns calls, or texts, or emails. Have to wait 2 weeks or more for responses and those responses don’t even fix the issue they simply apologize and blame underwriting. Mistakes made by agent that they don’t own up to until I provide screenshots of proof. I’ve never struggled so much with insurance. Have been overcharged on my insurance for the last 4 out of 6 months and likely will be overcharged the last 2 as well. Quotes good prices but then changes the rate and doesn’t communicate. So frustrated with everyone in this office."

"I’m not one to stick with one company when it comes to insurance, but Rock has convinced me otherwise. He was incredibly competitive on price and coverage, providing information as to the coverage I needed to optimize cost. Now I’m going in to year 2, the renewal prices are great and means I don’t need to shop around. Any issues, I drop Rock an email or give him a call, and he’ll resolve them quickly. When I signed up with Rock, he said he wants to retain customers for life, and he means it. Highly recommend that you give him a call for your insurance needs 👍"

"Rock, I want to tell you that Randy’s attention has been exceptional for me over these last 3 months. I went from figuring out how to leave State Farm (have been with State Farm since June of 1987) due to disappointing claims work to moving more of my business to State Farm. Randy did a great job of hearing my concerns and addressing them. He turned the tide as I was getting bids from other insurance companies. State Farm is competitive, but was not the lowest price in every situation. Randy’s family experience with rental real estate was an asset as he put himself in my shoes. I really appreciate that when SF underwriting takes a position, that Randy works with them to shape their decision or at least be able to explain the decision in detail to me. I am sure that Randy will make a fine agent on his own someday, if he decides to go that way. He will be hard for you to replace. Thank you Randy! And…Thank you Rock for hiring with excellence. Jack and Andrea Jones"

"I am very disappointed because when I bought the insurance for my three vehicles, I asked for the best for all of them. Clearly someone made a mistake a now they saying we don't have rental car on just one of them. This is ridiculous and after an incident they want us to pay over 2000$ for a month on a rental. This are people we suppose to trust when we sign paperwork and they don’t return phone calls when they say they will. I won’t recommend. We are definitely filing a complaint."

"Had the pleasure of speaking to both Rock Nelson and Randy Balderas. Super solid guys and they are nothing but helpful! Thank you guys both for working with my family and if you need to get information about any kind of auto, renters, or life insurance, be sure to ask for one of this gentlemen!"

"Great customer support. Car insurance claims (even the weird ones like a Catalytic Converter stolen from a rental car while my insured car was in the shop on a separate claim), Renter's insurance, setting up my son's car insurance when he went off to college, etc - worked with Natalie there on the last two and honestly can't think of anything she could have done better: fast, accurate, detailed, emailed/texted/called back in a timely, friendly manner and overall very pleasant to deal with. Can't recommend them highly enough."

"I spoke with Kayle and Randy and the service they provided was top-notch! Made the process easy and what I loved is when they kept calling and texting to let me know they were able to get my costs lowered even more! In this economy, it makes a huge difference. Thanks again yall!!"

"We have been a customer for 22 year. We have had too use State Farm twice- once for a new roof (hail damage) and this second time that is ongoing. Roof claim was ridiculous- we pulled our policy after we had to fight to get the repair made. Current claim - Someone from Amazon hit our car Jan 22. Because the much larger insurance agency was very unresponsive, State Farm said run it through them, then they will fight to get our deductible back when claim is complete. I believe the car repair place (Caliber Collision) missed an issue at the very beginning. They are at fault too, but our insurance company should have our back. When I got the car back there was a NEW red alert and a clicking noise that was not there before the accident. I was driving the car- there were no issues. Caliber says was not part of accident. State Farm agreed and went as far as to say say this is an old car (that I paid insurance for since 2013). We basically had a new transmission put in last summer, so no- it's not an old car. They are refusing the claim- just like the roof. It is not ok- terrible service. Never even got a call back from management. I believe it is out of our agents hands and he has worked to help us, but that does not help us get our car repaired"

"Spoke with Alyssa the other day and she was FANTASTIC!! She answered all the questions I had and was able to save me money on my auto plan!! She has been the most helpful person I have ever spoken about insurance, she is very knowledgeable and knows what she is doing!!"