State Farm® Insurance Agent Rock Nelson

"The fact that they called me to update my insurance was cheaper than and they would like to offer me cheaper coverage."

"I was pricing home insurance quotes a year ago and State Farm - The Rock Group asked if they can call me in a year to follow up. As promised, they reached out and asked if they can help price my home and auto. I worked with Jacob Ates and he provided exceptional service!! He was courteous, professional, and took the time to learn about my family and needs. In addition, he was able to get better coverage and save our family over $800 a year on our home owners insurance. With a new baby, every penny counts but so does the coverage for our family. Thank you again for great service and for watching out for me and my family in the process."

"This was such a great experience getting my own insurance. They made a daunting task very easy to handle. With laughs, concern and excitement Rock has great staff. Majoy was a breath of fresh air and a great person for clarity on questions."

"After being sent to voicemail, and not getting much of a response from the previous people I spoke to about my policy cancellation or any questions I had regarding said policy, I had the pleasure of speaking with MaJoy. She was amazing! She took care of everything I had concerns about and was such a delight to speak with! I definitely recommend speaking with her if you need to call this place!"

"Had the pleasure to speak with MaJoy regarding a few questions on the changes over my policy and she was incredibly helpful going through the questions I had and providing any info I needed. She also helped me verify that the check I received from State Farm was in fact legitimate as I wasn't even aware until our conversation, that fake checks can be sent out. She was very genuinely pleasant, and felt nice to actually speak to someone that didn't sound like a robot/telemarketer."

"MaJoy was patient and super helpful. Thank you for the kind help, MaJoy."

"MaJoy helped with reassuring some concerns that I had. Really appreciate her going the extra mile to help me out!"

"I had such a great experience speaking with MaJoy over the phone! From the start, her energy was so warm and uplifting, it truly made my day as it was an unexpected call that lead to a great and well needed conversation today. She has such a great spirit, and our conversation flowed effortlessly. It’s rare to come across someone so genuine and kind, and I really appreciated the positivity she shared. She also makes sure you’re aware of any discounts you qualify for, which is a huge plus! If you’re looking for great customer service and a friendly voice to assist you, I highly recommend giving this State Farm office a call!"

"Majoy was so helpful and always such a great person to assist when I call. I love talking with her it makes my day. She makes sure that I know what I am paying for. Thank you Majoy and keep being rhe nice person that you are and making the customer feel special."

"Yesterday I spoke to Isai and he solve all my questions in matter of minutes . He fix a billing issue cause by an honest mistake by others and added a new vehicle to my policy . I’m impressed with his quickness to solve people’s problems . Very well spoken and been bilingual just made it so much easier. Thanks Isaias for your professionalism in customer service ."

"Great customer service from MaJoy. She assisted with matching my current policy with a State Farm quote, while explaining to me what everything covered. Looking to make the switch to State Farm soon!"

"I have an auto policy with Rock Nelson. Extremely friendly and courtesy service by Rock Nelson's staff. Highly recommend them for good pricing and service."

"I have been trying to get my insurance changed since last year . I kept getting the run around and they would tell me someone would give me a call , i attempted to call multiple times and just became frustrated and wanted to cancel everything , until one day a nice gentleman name Isai Carreon took over my issue. He has been great in helping me make the changes. I appreciate your kindness and patience with me . Great customer service you have!"

"I called in today to make a payment on my account and the agent Majoy was wonderful. Majoy gave me details on my account that I didn’t know about that was helpful. If you having a bad day she will put a smile on your face. It was a great experience talking with Majoy"

"Majoy was a delight to talk to today, its refreshing to talk to someone in the annoying world of insurance that talks to you like you're their friend."

"I am very happy with State Farm service! They are capable and have a competitive price compared with other insurance companies. Also MaJoy Easterling is the best agent that I have ever talked with m, she helped me with my insurance questions and I am very grateful to have them!"

"I had the great pleasure to be in touch with MaJoy Easterling. She was very helpful and understanding and offered exceptional customer service. It was a great interaction and I’m a proud State Farm customer! Thank you MaJoy Easterling😄"

"It was a very pleasant speaking with Majoy she is very professional and customer service was awesome. I’ve been with Rock Nelson for years and him and his team are very professional and I recommend them for your insurance needs. Questions answered, calls answered, responsive to emails and Rock Nelson is hands on."

"5 star review for Shalula MaJoy she has been excellent at service and amazing attitude. She assisted with all my questions and made the process much easier! Honestly if it wasn't for her would’ve easily given Rock a 1 star review."

"Majoy is such an amazing customer service provider, I had to call to make a payment and she made the process enjoyable, she went over my policy with me and was so pleasant to talk to!!! Y’all really do have a gem of a person working for this company!!! Thank you Majoy for uplifting me today in our conversation and helping me take care of my billing needs. You rock!!!!!"

"I recently had the pleasure of working with MaJoy at State Farm Rock Nelson’ s office]. She made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."

"Very poor service, my policy was cancelled without any notice or call, I luckily opened the app and found that my policy no longer exists, this seems to me unethical and poor treatment to the customer"

"Great customer service from this team. Was able to get my home and car insurance bundled. We need more people like Isai Carreon in this world."

"MaJoy is considerate and efficient….a wonderful combination of professional courtesy and kindness."

"Shalula MaJoy Easterling Is a good customer service person. She calmly explained all what my car insurance covers. She was very friendly and very professional at the same time. Thank you for the great service"