State Farm® Insurance Agent Rock Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
De’ Wayne Lampkin
November 27, 2024
"Thanks so much Majoy and I hope that you have a great holiday weekend and be safe out there Friend"
"Thank you Dwayne for the 5 Star review. Hope your family has a Happy Thanksgiving holiday."
Irwin Felicien
November 27, 2024
""I've had a great experience with this office from the start. Today, MaJoy's helpful follow-up call was the cherry on top. I highly recommend this place and especially MaJoy."
"Thanks Irwin. Glad MaJoy was able to help you out. Wish you and your family a Happy Thanksgiving!"
Lisa Martinez
November 25, 2024
"Ma'Joy was so pleasent and helped me with all of my questions. She wasn't pushy and asked alot of question. This helped in making a decision. Thank you again for your help. It's nice to be able to speak to someone who doesn't think you're just a number but a human being."
"Awesome to hear MaJoy was able to help you out. Thank for being a client and I hope your family has a Happy Thanksgiving!"
Abraham Kalili
November 25, 2024
"Great Service"
"Thank you Abraham for the 5 Star review. If there are any family and friends you think we can help please send them our way! If there is anything the team can do always let us know. Happy Thanksgiving!"
Abby Faniel
November 21, 2024
"Service was absolutely great ! I was able to get everything handled and the communication and understanding was Amazing ! I'll definitely look into referring your team and praying y'all grow !"
"Thank you Abby. Glad the team was able to help you and please send referrals. Happy Thanksgiving to your family Abby!"
Greg Pippin
November 15, 2024
"Worst customer service I've ever dealt with . Extremely high rates with no explanation and can't get ahold of anyone. Left messages and emails . And no response. My suggestion is stay away from state farm but especially this agency"
"Thanks for the review Greg. Hate hearing reviews like this but in this case there are emails and voicemails left for you letting you know we called. I have the team reach again on Monday. "
robert dammer
November 5, 2024
"I have been a state farm customer for over 40 years. When my original agent retired, I was passed off to 2 other agents. I wanted to choose an agent in my area so I contacted Rock Nelson and he took over my house, cars, and life insurance policies. His service has been horrible. I have made several calls to have a car insured and I don't get a response even though I the car I wanted to insure was originally on my plan but was dropped by them without my consent. VERY POOR SERVICE! There was a breakdown of communication in their office. The matter was resolved quickly to my total satisfaction."
"Good morning Robert. I am sorry to hear about your experience at my office. Your family has been with me since 2019 when I opened and I want to make sure I improve your experience. I will be in touch with you today. "
Demetria
September 13, 2024
"Edit to add - if phone calls are recorded, then please listen to the phone call on 9/10/2024 and you will hear that I did not request to cancel the auto policy. I called to discuss cancellation. I can take full responsibility if I made a mistake, but I did not. It is unfortunate that this is the only way that I'm receiving a response to my issue and that the blame is being placed on the customer. - 9/13/2024 found out my auto insurance policy was cancelled without my knowledge, without a letter sent to me, without policy documents in Statefarm account stating this. I only became aware of this when I logged into my Statefarm account. When I call today (9/13/2024) found out a "service note" was written 9/10/2024 and auto policy for car 2 was cancelled before returning a call to me. So had I not called today, I would have been riding around WITHOUT car insurance. I am extremely disappointed at the oversight that could have been avoided with simple communication. - 9/12/2024 received a bill in the mail and email for $138.88 for policy with car 2 on the policy. Still had not received a call back or any form of communication regarding call on 9/10/2024 - 9/10/2024 I called to discuss cancelling the remaining auto policy for car 2 and about receiving a refund (if possible). Was told I'd receive a call back which I did not. - 8/30*/2024 Called to remove car 1 and keep car 2. Confirmed with Isai car 1 was removed and wanted to keep car 2 on the policy. - Charged twice, payment was kicked back as I paid it too late that day. I paid it again thinking that the payment was actually kicked back to me as it showed in my bank account. Instead, I was charged twice. I sent an email to Rock (8/24/2024) about it, but did not receive a response. I let it go because this amount was applied to the following month's bill."
"Thank you for the time to leave a review regardless of the stars. After speaking with my service team it was communicated to them to cancel the vehicles per speaking with you on the phone. We do not cancel policies or make any policy changes without hearing from our customers through phone or email that we have on the account. I am sorry you’re frustrated but when a policy holder requests cancellation we process your cancellation. If the team did this mistakenly which I understand can happen then I am sorry. When we have an account notated likes your was though on seperate dates and times to cancel I have never discovered that to be a mistake my staff made. Again our goal is to give a great experience and regardless of events you did not get that with my office. I’ll work with my group on our current processes and use this experience to make us better. "
Ismat Talje
September 10, 2024
"Thank you Isai Carreon you deserves 10 stars for your excellent customer service. I really appreciate you answering all my questions in a timely manner. Your care and knowledge make a difference. Way to go!!!"
"Thank you Ismat for the 5 Star review for Isai. Glad he was able to help you out. Thank you for being part of my agency. "
Matthew Wang
August 7, 2024
"I worked with Matt for my insurance. He was accommodating and knowledgeable. It felt like he genuinely cared about helping me, instead of chasing a quick buck. 10/10 would recommend."
"Thank you for the review Matthew. Glad to hear my office gave you 5 star service. "
Gillian Boyer
May 31, 2024
"Super friendly, very responsive, and great rates. Kayle is great to work with!"
"Welcome to our agency Jillian and thank you for the 5 Star review for Kayle. If there is anything I can help you with please let me know. Enjoy your weekend."
Molly Schultheis
May 8, 2024
"Kayle was so helpful and responsive throughout the whole process and getting me set up with my new car insurance! I highly recommend!"
"Molly, we're thrilled to hear you had a fantastic experience setting up your new auto insurance with Kayle! We're pleased to have provided you with helpful and responsive service. If you ever need assistance in the future, feel free to reach out. Thank you for recommending us! - Rock Nelson - State Farm Insurance Agent, Houston, TX"
Andante Kisk
April 30, 2024
"Natalie @ Rock Nelson State Farm delivers exemplary customer service. I know always my insurance needs are protected & I'm covered. Every detail of my insurance plan is explained to me in simple explanations and not insurance complicated terminology."
"Thank you for the review. Love seeing Natalie get the appreciation she deserves from our clients. Thank you sir. "
staci edmonds
April 25, 2024
"Very supportive and great customer service. Thank you!"
"Thank you Stacey for the great review. Here when you need us!"
Angelica Guerrero
April 23, 2024
"Great customer service from Natalie G and very helpful!"
"Angelica, thank you for the shoutout for Natalie! Our office loves being your good neighbor. - Rock Nelson - State Farm Insurance Agent"
Dave M.
April 17, 2024
"Great customer service. Been with them for several years."
"Thanks for the review Dave and thank you for being with us for so long. "
Randa Mariam
April 2, 2024
"Great customer service. Even through a stressful situation Kayle and Andrew have been amazing. Andrew especially has been honest and patient in answering all questions and even going above and beyond to ensure satisfaction. I would recommend anyone to State Farm and strongly advise they go through Andrew for top tier professionalism and service."
"Randa thank you for the amazing review. Andrew and Kayle are both very appreciative for the glowing remarks. I look forward to having you as a client for years to come."
Randy tanner
March 28, 2024
"I would like to thank Natalie, every since she has been our customer account rep, we have been supported and Natalie has Kept us current on all increases, decreases, Offers, ETC. Natalie provides us with options without having to ask. Thank you Natalie for your great customer service."
"Thanks for the review Randy. Natalie does a great job and it’s always great when our customers experience that first hand. "
Alexandria Medina
March 27, 2024
"Natalie Garay goes above and beyond when it comes to customer service. Her response time is great and so is her attitude. She is always willing to help me get the best discounts for my insurance needs."
"Thanks for the review Alexandria. Glad Natalie was able to help you out. Thank you for choosing our office."
Paul Nguyen
March 14, 2024
"Have been working with this office for 3 years now. Both Natalie and Rock have been great with explaining policies thoroughly and welcoming me into the office whenever I need to visit."
"Thank you Paul for the kind words. It’s been a great three years and I’m looking forward to having you at the agency for a long time. "
Brenda Maldonado
March 5, 2024
"I’ve been with Rock Nelson over 2 years and they’ve been the best to work with. Their staff is extremely knowledgeable , friendly and help get you the best insurance rate possible Nataly & Kayle are my go to point of contacts and they always are very helpful to me and my family I use them for my home, auto and business insurance and I couldn’t recommend them more! They’ve helped me save so much money Thank you all"
"Thank you Brenda. Glad our team is able to meet and exceed your expectations. I’ll be sure to pass this on to Natalie and Kayle."
Blanca Ruiz
February 29, 2024
"Great customer service! I called in to get some information on auto Insurance a young lady named Natalie answered all my questions and took the time to see what was best for me and my family."
"Thank you for the review Blanca. Glad Natalie was able to give you 5 Star service. If there is anything else the team can do please let us know."
Andrés Jiménez
February 1, 2024
"Excelente atención precisa y oportuna comunicación breve y rápida, me atendió Amy súper amable servicio 10/10"
"Thank you Andres. Glad to hear Amy gave you a great experience. If there is anything else we can do for you let us know. "
Daniel Pena
February 1, 2024
"Natalie was very understanding to the all questions that I had. Very professional !!!"
"Thank for the review Daniel. Natalie does a great job but it’s always great to hear our clients can experience the customer service as well. "
Leslie Marquez
February 1, 2024
"Amy did such a great job explaining my life policy thoroughly! The process was very fast and easy. Happy with the service and the premium!"
"Thank you Leslie. Glad Amy was such a big help. "